My experience with Foshan Yoocell Furniture Co., Ltd. for salon furniture production has been marred by disappointment and financial loss. Despite clear communication about our urgent timeline, their responses were inconsistent across various platforms. Conflicting information on production and shipping led to delays, with promised reductions in lead time not reflected in the final contract, pushing delivery to February 26th.
Assurances about mid-February delivery were unmet, and the company's dismissal of concerns left us reliant on their updates. Progress updates were scarce, with notification of completion arriving 12 days late on January 8th, disrupting our plans and incurring unforeseen costs.
Subsequent shipping delays extended the wait to February 29th, with attempts to shift blame worsening the situation. Upon receipt in March, the furniture exhibited numerous defects, rendering them unsuitable despite the substantial investment. In conclusion, I advise against working with
การดอบกลับจากซัพพลายเออร์ :
First, I am very sorry to bring you a bad experience in this order.
Second, about the lead time, we will not give a definite transport time and production time to our client. Because we all know that there are a lot of unpredictable produced by the time is inevitable. Shipping is out of our control. We through you can accept a uncertain delay when you set aside other suppliers to cooperate with us.
Third, about the quality of the product. We promise that if the product is lost or damaged during the transportation, we will refund a small part or send a replacement according to the specific situation. So that the product can be used normally.
Hope you have a nice day and thanks for your feedback.
29 Apr 2024